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Videoconferencing Guidelines

Technology Setup

Your technology setup and Cisco Meeting test should be completed before the first week of the semester. Please follow these instructions to complete the setup. UEN will not test equipment or software the first week of the semester.

  1. After enrolling in a College of Nursing Distance Education (PhD or DNP) Program, you must verify you meet the hardware and software requirements outlined in Distance Education Hardware and Software Requirements.
  2. You will receive an email from the Utah Education Network (UEN) with instructions on downloading and installing Cisco Meeting. Follow those instructions to install the software.
  3. After installing Cisco Meeting, please call UEN (UEN TSSC: 800-863-3496; opt 1, then opt 1 again.) and schedule a short audio and video test of your equipment. (Must be completed before the first week of the semester)
  4. If you fail the Cisco Meeting test with UEN, they will refer you to the College of Nursing IT for advanced troubleshooting.
  5. After completing a successful test of Cisco Meeting, you are now ready for Distance Education classes with the College of Nursing.
  6. Changing computers or the location, you plan to connect to class with Cisco Meeting must be cleared with your instructor and UEN before class

Getting Connected to your Class

UEN Bridged Distance Ed classes are available to connect to 30 minutes before the beginning of the lecture. During the 30 minutes before the class starting, students should connect to do a sound and video check. This will allow time to troubleshoot connectivity issues that may arise. The 5-digit dial-in number should be posted in your Canvas Course Page and will not change during the semester.

Step-by-Step Instructions

Staying Connected

  • Due primarily to high bandwidth requirements, video conferencing connections work best through a physical Internet connection (Ethernet Cable). Wireless connections are less stable; perform slower, and are not allowed.
  • When you are in class other people using your home network, e.g., Netflix, Xbox, and other online use can cause connectivity issues for you and your class video connection


  • Every Distance Education class lecture is recorded by UEN and takes about 48 hours to post
    • Instructors will usually post the link for the class recording in your corresponding Canvas Course

Technical Support

It is your responsibility to maintain your at-home computer equipment. It is also your responsibility to contact technical support for Cisco Meeting connection issues. If you have major technical problems, you may be required to hire technical support to troubleshoot at home computer equipment and connections.

  • Generally, if you lose connection to a Cisco Meeting class, you can attempt to dial back in or reboot the computer
  • Should you lose connectivity or experience technical issues during class, call UEN (UEN TSSC: 800-863-3496; opt 1, then opt 1 again.) immediately to resolve the issue
  • If you are unable to rejoin the class via Cisco Meeting, UEN will have you dial in with a telephone to the class via audio only connection
  • If you need advanced troubleshooting/training with equipment or the Cisco Meeting software, UEN or the instructor will refer you to the College of Nursing IT Office

For more troubleshooting tips refer to Distance Education Videoconference Troubleshooting.